My girl, Jean borrowed RM48K for her Accounting course at KDU. She graduated in June 2014. In Dec 2014, we returned the loan to PTPTN as we were given 20% discount.
So we thought everything was settled. Suddenly, out of nowhere, after 15 months, we received a letter 5 days ago asking us to settle the balance.
It made me curious. I quickly went online and made a complaint on the same day. We paid as required. How come we were required to pay the balance of 20%? I told them to refer to the announcement made in Dec 2014.
Waited for 4 days and there was not a single reply. I decided to check it out at UTC yesterday. On arriving there, I asked to check the status. The officer-in-charge told me that all had been paid with the given 20% discount.
I showed him the letter. He simply answered that the letter was outdated. They had just updated their system this month.
Fine. I asked for a printed statement. It showed clearly that we don't owe them a single sen.
Went back home and scrutinized the statement. Seemed they only updated the system after my complaint.
Wondering what would happen if I didn't complain at all. But no way, I surely want a clarification from them..
Thank God all is settled...