Trust a customer?

This customer has been a regular to our shop and soon we become friends. He will always greet me as he knows my name. Similarly, I will greet him too. He is very friendly and sometimes we talk jokingly.

So as usual, he came again at midday yesterday. We greeted each other. As I was a little busy, he went to the other counter and waited to pay for his only item.

At the same time, one of my staff called me eagerly. I went out from the counter and she told me that person had stolen some sweets. I just went to that counter and looked at him. He's not suspicious at all.

As I was not taking any action, my staff reported to the boss. Meanwhile, this customer had already paid for his item and was walking out from our shop.

The boss quickly followed him and dealt with him outside. I didn't see how the boss handled him. He came back with three bars of chocolates, two packets of sweets and an ice-cream and two RM10 notes.

Seemed that the boss had got back his stuff and had asked the customer to pay for his pickpocketing. I calculated those items and it totaled up to RM9.60. I asked the boss why he took his money. He said it's to punish him for his behavior..

Poor thing..Guess he won't come to our shop anymore. Why in the first place, he stole? He is like a good friend and customer..

Comments

  1. That's really unexpected right? You thought he's friendly but I guess we can never really know a person!

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  2. Ooh! He was made to pay even after returning those things?

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  3. Some people like to shop lift for the thrill out of it..not that they couldnt afford it..

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    Replies
    1. True but too shameful if caught..

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    2. agree with Claire. Some steal for the thrill. See the item he stolen is all cheap cheap only

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  4. oh.. maybe he is doing it for the 'excitement'!

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  5. we really cannot judge a book by its cover..
    we have to be careful..

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  6. maybe he was being friendly and so that you don't suspect him..

    ReplyDelete
    Replies
    1. Maybe but that was horrible..

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    2. I agree with SP, he's being friendly with you so he can get away easily.

      Sigh...

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  7. you didn't ask your boss how he did it?

    ReplyDelete
    Replies
    1. He would usually scold the person..

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  8. Your boss really know how to handle the person. If me, I wont know how . To confront or not.

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    Replies
    1. He has his ways..For me, I won't dare to confront..

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  9. Your goodness and humbleness are being ill-treated. Tsk, tsk.... it's better to keep a "distance" from your customers.

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    Replies
    1. we have to serve our customers and at times, we become friends..

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  10. hmmmm, maybe that was his tactic to get closed to you and then gain your trust on him..

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    Replies
    1. that is really not good.. he "took" so many things with him but then just paid for one item..

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    2. wow, i wonder how the boss tackled him outside there.. and able to get back the money somemore "punished" him by confiscating the things??

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    3. luckily your staff is good, she noticed the bad deed of that man.. bet he wouldn't dare to go to your shop anymore..

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    4. yes, luckily my staff saw the act. Otherwise, the boss wouldn't dare to confront him..

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  11. I wonder how many times he stole.

    It is good to punish him......

    This world really got all kind of people....hope he will regret his doing and won't repeat anymore. What a shame.

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  12. yes..hope he learns from his mistakes..

    ReplyDelete

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