If you still recall the incident at my shop entitled a mistake, let me tell you that I had made the amends...
After a few reviewing of the cctv, I realized that the old lady had actually placed the note on the counter next to my cashier's cash machine.
My cashier didn't notice it as she was busy with the other customer on her right side. When she's done, she dealt with the next customer on her left. This customer had put her single item next to the note left on the counter.
My cashier thought that the note belonged to this customer so she just grabbed the note, keyed in the price of the item, put it inside the cash drawer and gave the change to the customer.
At the meantime I was done with the testing of the old lady's lanterns. My cashier wanted to collect the payment from her and that was when she insisted that she had put the note on the counter.
Well, I didn't feel good as it was not the old lady's fault. I really hope to meet her and make amends. So yesterday, when I was walking along the corridor to get to a shop to buy food, I saw her in a restaurant helping out.
I quickly went back to my shop and got some notes (her supposed balance) from my cash drawer. I walked back to that restaurant and called her.
I apologised to her that we had unintentionally mistaken her for not putting the money on the counter at all. Surprisingly, she smiled and said it's alright.
So that solved the problem. Otherwise, I wouldn't be feeling good at all. Thank God that the mistake had been amended.